Política de envío
SHIPPING POLICY
Enginehaul
Order Processing
Orders placed with Enginehaul may require up to 7 business days for processing before shipment. During this time, we confirm the order, prepare and pack the selected Engine Block Drink Carrier version and any included bundle items, and transfer the package to our shipping partner.
Orders are generally not processed or shipped on weekends or public holidays. Processing may take longer during unusually high order volume or circumstances outside our reasonable control. If a significant delay affects your order, we will provide assistance in accordance with applicable law.
Shipping Time
Once your order has shipped, estimated delivery may take up to 19 business days, depending on the destination, carrier, and local logistics.
Estimated total time from order placement to delivery: up to 26 business days
- Processing: up to 7 business days
- Shipping after processing: up to 19 business days
Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates, unless a date is expressly guaranteed at checkout. Any delivery timeframe specifically agreed to at checkout and any applicable consumer rights will take precedence.
International Shipping
Enginehaul may ship to customers in multiple countries. Delivery can vary because of customs processing, carrier operations, transportation availability, seasonal volume, weather, and local delivery conditions.
We will make reasonable efforts to help investigate delivery issues, including delays involving a carrier or customs process. These circumstances do not remove any responsibility or remedy required by applicable consumer law.
Tracking Information
When tracking is available, we will send a shipping confirmation email with the tracking information after your order ships.
A tracking number may take time to appear in the carrier’s system. Tracking may initially show limited movement while the package transfers between logistics facilities. A shipping confirmation means the package has entered the shipping process; it does not mean it has been delivered.
Incorrect or Incomplete Shipping Address
Please check your shipping details before placing an order, including your full name, street address, apartment or unit number when applicable, city, state or province, postal code, country, and contact phone number.
If you notice an error, email motorbloock@gmail.com as soon as possible with your order number and the correct address. We will try to update it before shipment, but changes may no longer be possible once fulfillment has advanced.
If an address supplied by the customer is incorrect or incomplete and the carrier cannot deliver the package, additional shipping charges may apply where permitted by law. We will review the circumstances before arranging any reshipment.
Delayed Packages
If your order is significantly delayed or tracking has not updated for an unusual length of time, email motorbloock@gmail.com with your order number, full name, and tracking number if available.
We will review the shipment and help determine the next steps. A pause in tracking does not necessarily mean a package is lost. If a delivery timeframe agreed to with you has not been met, we will honor any cancellation, refund, or other rights provided by applicable law.
Lost Packages
If a package appears lost in transit, contact us at motorbloock@gmail.com so we can investigate with the carrier or logistics provider.
Depending on the investigation and applicable law, the resolution may include locating the package, sending a replacement, or issuing a refund. A package will not automatically be treated as lost solely because tracking has temporarily stopped updating.
Packages Marked as Delivered
If tracking shows “delivered” but you cannot find your package, please check the delivery location, mailbox or parcel locker, reception area, and with household members. You may also check with the local carrier.
Then contact motorbloock@gmail.com with your order and tracking details. We will review the available delivery information and assist with the investigation. A carrier’s delivered status is evidence of delivery, but it does not automatically remove rights you may have under applicable law.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other destination-specific charges.
Whether we collect any such charges at checkout or they are payable upon import will depend on what is disclosed for your order. Enginehaul does not set charges imposed by destination authorities. Any disclosures or obligations required by applicable law will still apply.
Shipping Interruptions
Severe weather, customs inspections, transportation interruptions, government restrictions, or carrier disruptions may affect delivery.
We will assist with affected orders as reasonably possible. This section does not limit any mandatory right to delivery, cancellation, replacement, or refund.
Cancellation After Shipment
Once an order is in transit, it may no longer be possible to stop the shipment. If you no longer want the carrier after it arrives, you may request a return under our Return & Refund Policy, which offers a commercial return window of 30 days from delivery.
This does not limit any statutory cancellation or withdrawal right applicable to your purchase.
Contact Us
For questions about processing, shipping, tracking, or delivery, contact:
Enginehaul
motorbloock@gmail.com