Refund policy
RETURN & REFUND POLICY
Enginehaul
Returns — 30 Days
You may request a return within 30 days of delivery.
For a return under this 30-day policy, the Engine Block Drink Carrier should be in like-new condition, without damage or significant signs of use. Please return the carrier with all components originally included in your order, such as the handle, removable ice-compartment covers, assembly screws, and screwdriver. Any additional items included in a bundle must also be returned unless we tell you otherwise.
Please include proof of purchase and use the original packaging when reasonably possible. We may decline a return that does not meet these conditions where permitted by law. This policy does not limit your rights if an item arrives damaged, defective, incomplete, or incorrect.
How to Start a Return
Email motorbloock@gmail.com within 30 days of delivery. Include your order number, the email used at checkout, and the reason for your request. If something arrived damaged, defective, missing, or incorrect, please include clear photos or a short video.
We will review your request and provide return instructions and the appropriate return address. Please contact us before sending an item back so we can direct it to the correct location. This step does not restrict any statutory right of withdrawal or other mandatory consumer right.
Return Shipping
For an eligible return because you changed your mind, you are responsible for the return shipping cost unless we tell you otherwise.
If the item is confirmed to be damaged, defective, incorrect, or not as described, we will handle shipping costs as required by applicable law. We recommend using a tracked service and keeping your shipping receipt until the return is complete.
Product Use and Variations
The Engine Block Drink Carrier is available in 4-can, 6-can, and 8-can versions. The version supplied should match the option shown in your order confirmation.
The can slots are designed for a snug fit. Some cans may require more pressure to insert or remove, depending on their shape and diameter. The center compartment can hold ice and has removable covers. These characteristics do not, by themselves, indicate a defect.
Photos and screen settings may make colors appear slightly different. Minor cosmetic differences may occur, but they do not change your rights if the item is damaged, defective, or materially different from its description.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order after delivery and contact us promptly at motorbloock@gmail.com if:
- The carrier arrives damaged or has a manufacturing issue.
- You receive the wrong 4-can, 6-can, or 8-can version.
- An included handle, ice-compartment cover, screw, screwdriver, or other component is missing.
- A bundle item listed in your order is missing.
- The item is materially different from what you ordered.
Include your order number and photos or video showing the issue. Depending on the circumstances and applicable law, we may provide a missing component, a replacement, another appropriate remedy, or a refund.
Prompt reporting helps us investigate shipping issues, but it does not shorten any mandatory legal period for reporting a defect.
Items That May Not Qualify for a Change-of-Mind Return
Where permitted by law, we may decline a return under our 30-day change-of-mind policy if the carrier has significant signs of use, has been altered or intentionally damaged, or is returned without included components or bundle items.
Sale and promotional purchases can still qualify for a return when they meet this policy. These conditions do not override rights that apply to damaged, defective, incorrect, or non-conforming goods.
Exchanges
We do not currently offer direct exchanges between the 4-can, 6-can, and 8-can versions. If you ordered the wrong version, you may request an eligible return and place a separate order for the version you want.
If we sent the wrong version, contact us first so we can resolve the mistake.
European Union — Right of Withdrawal and Legal Guarantee
Eligible customers purchasing online in the European Union generally have a 14-day right to withdraw after receiving their goods, subject to applicable legal rules. To notify us that you wish to withdraw, email motorbloock@gmail.com within that period. You do not need to give a reason.
Return costs, reimbursement, inspection of goods, and any permitted deductions will be handled according to applicable law. Our 30-day commercial return conditions do not reduce this statutory right.
EU customers also have legal rights concerning faulty goods that are separate from the 30-day return policy, including a minimum two-year legal guarantee under EU rules. Your Europe
Order Cancellations
Contact motorbloock@gmail.com as soon as possible if you need to cancel an order. We will try to stop it before fulfillment or shipment, but cancellation may no longer be possible once processing has advanced. If the order has shipped, you may request a return after delivery under this policy or exercise any applicable legal right.
Refunds
After we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds will be sent to the original payment method. For returns under our commercial 30-day policy, we generally process approved refunds within 10 business days; your bank or payment provider may take additional time to display the funds.
If a shorter reimbursement deadline or additional reimbursement is required by applicable law, that legal requirement applies. For EU statutory withdrawal, reimbursement rules differ from an ordinary commercial return and may require repayment within 14 days of withdrawal notification, subject to the legally permitted conditions for withholding payment until goods or evidence of return are received. op.europa.eu
If more than 15 business days have passed since we confirmed approval of a commercial-policy refund, contact motorbloock@gmail.com.
Shipping Delays and Payment Disputes
Delivery windows shown on our website are estimates unless we expressly guarantee a date. If your order is delayed, contact motorbloock@gmail.com so we can check its status. This does not limit any cancellation or refund right provided by applicable law.
If there is a problem with your order, you are welcome to contact us before opening a payment dispute so we can try to resolve it. Nothing in this policy prevents you from exercising your rights through your payment provider or a consumer protection authority.
Your Consumer Rights
Nothing in this policy excludes or limits mandatory consumer rights that apply to your purchase.
📬 Contact EngineHaul
For returns, refunds, damaged products, incorrect orders, or questions regarding this policy: